Last-Mile Delivery: Definition and Trends

Credit: Global Supply Chain Logistics
  • Flexibility of choosing a delivery service (couple of days delivery, next-day delivery, or same-day delivery or instant delivery with or without extra surcharge)
  • Scheduling and rescheduling the delivery
  • Selecting and changing pickup location (home/delivery to the doorstep, click and collect, parcel smart lockers, pickup and drop-off points known as PUDO points, curbsides or dark stores, which are traditional retail stores converted into local fulfillment centers to eliminate disruption to in-store customers or deal with customers during pandemics)
  • Visibility and transparency (delay notification, communication channel with dispatchers, and/or deliveries) regarding the nature of the delivery item in order to get the customer engaged and be part of the experience.

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AI and Smart Mobility Technical Leader at General Motors Canada | Former Professor of AI and Robotics

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Alaa Khamis

Alaa Khamis

AI and Smart Mobility Technical Leader at General Motors Canada | Former Professor of AI and Robotics

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